Terms of service

Welcome to Viccap (viccap.shop). By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our store.

1. General Information

This website is operated by Viccap, located at:

Via Ing. Enzo Ferrari 5, 42124 Reggio nell'Emilia, Reggio Emilia, Italy
📧 dtuan7447d@gmail.com
📞 +39 350 950 6829

By using our website, you agree to be bound by these Terms, along with our Return & Refund Policy and Privacy Policy.

2. Eligibility

To use this website and make purchases, you must be at least the age of majority in your country or have permission from a parent or guardian.

3. Products & Availability

We aim to display product information as accurately as possible, but we do not guarantee that:

Product descriptions are error-free
Colors or details appear exactly the same on all screens
All products are always available in stock

We reserve the right to limit or discontinue any product at any time without notice.

4. Pricing & Payments

All prices are listed in the applicable currency shown on the website.

We reserve the right to:

Change prices at any time without notice
Correct pricing errors if they occur

Payments are processed securely through third-party payment providers. We do not store full payment card details.

5. Shipping Policy (USA Orders)

We currently ship to the United States.

Standard delivery time: 3–5 business days
Shipping cost: Free on all orders
Processing time may apply before shipment

Delivery times are estimates and may vary due to carrier delays or external factors.

6. Returns & Refunds

We offer a customer-friendly return policy:

Returns accepted within 30 days of delivery
Free return shipping
No restocking fees
No final sale items
Refunds processed within 14 business days after approval

For full details, please refer to our Return & Refund Policy.

7. Order Cancellation

Orders can only be canceled before they are processed or shipped.

Once an order has been shipped, it must follow the return process after delivery.

8. User Responsibilities

By using our website, you agree not to:

Use the website for illegal or unauthorized purposes
Attempt to hack, disrupt, or damage the website
Provide false or misleading information
Resell products without authorization

We reserve the right to refuse service to anyone who violates these terms.

9. Intellectual Property

All content on Viccap, including text, images, logos, and design elements, is the property of Viccap or its suppliers.

You may not copy, reproduce, or distribute any content without written permission.

10. Limitation of Liability

Viccap is not responsible for:

Indirect or incidental damages
Delays caused by shipping carriers or customs
Losses due to misuse of products
Website downtime or technical issues

Our liability is limited to the amount paid for the product purchased.

11. Third-Party Services

We may use third-party services for payment processing, shipping, analytics, and marketing. These services operate under their own terms and policies.

We are not responsible for their actions or policies.

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website means acceptance of the updated terms.

13. Contact Information

If you have any questions about these Terms, you can contact us:

Viccap
📍 Via Ing. Enzo Ferrari 5, 42124 Reggio nell'Emilia, Italy
📧 dtuan7447d@gmail.com
📞 +39 350 950 6829