Shipping policy

At Viccap, we aim to deliver your order quickly, safely, and with full transparency. This Shipping Policy explains how we process and ship your orders placed on viccap.shop.

1. Shipping Destination

We currently ship to:

🇺🇸 United States (USA)

We are working on expanding to additional regions in the future.

2. Shipping Cost

We offer:

Free shipping on all orders

There are no hidden fees at checkout. The price you see is the final price you pay.

3. Processing Time

All orders are typically processed within:

1–2 business days (Monday to Friday)

During high-demand periods, processing may take slightly longer, but we always aim to ship as quickly as possible.

4. Delivery Time

Once your order has been shipped, estimated delivery time is:

Standard Shipping (USA): 3–5 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

Tracking number
Carrier information
Tracking link

You can use this information to monitor your shipment in real time.

6. Shipping Carriers

We work with reliable international and domestic shipping partners to ensure safe and fast delivery.

Carrier selection may vary depending on your location and order type.

7. Incorrect Address

Please make sure your shipping address is correct at checkout.

Viccap is not responsible for:

Delays caused by incorrect or incomplete addresses
Lost packages due to address errors

If you notice an error, contact us immediately after placing your order.

8. Lost or Delayed Packages

If your package is delayed or appears lost:

Check your tracking information first
Contact the shipping carrier if needed
Then reach out to us for support

We will assist you in resolving the issue as quickly as possible.

9. Damaged Packages

If your order arrives damaged:

Contact us immediately
Include your order number and photos of the issue

We will offer a replacement or refund depending on the situation.

10. Contact Us

For any shipping-related questions, you can contact us:

Viccap
📍 Via Ing. Enzo Ferrari 5, 42124 Reggio nell'Emilia, Italy
📧 dtuan7447d@gmail.com
📞 +39 350 950 6829