Refund policy

At Viccap, we want every order to feel right the moment it arrives. If something isn’t perfect, you have a simple, transparent way to return it.

Return Eligibility (30 Days)

You can request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must include original packaging (if applicable)
Proof of purchase (order confirmation or receipt) is required

We do not charge any restocking fees, and all eligible items can be returned.

Free Returns

All approved returns come with free return shipping.

Once your return request is accepted, we will provide instructions on how and where to send your item back. You will not need to pay return shipping costs.

How to Start a Return

To initiate a return, contact us at:

📧 dtuan7447d@gmail.com
📞 +39 350 950 6829

Please include:

Order number
Item(s) you want to return
Reason for return (optional but helpful)

We will respond with return approval and next steps.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately.

We will:

Prioritize your request
Offer a replacement or full refund
Cover all return-related costs (if a return is required)

Refund Process

Once your return is received and inspected:

You will be notified of approval or rejection of your refund
If approved, your refund will be processed to your original payment method
Refunds are typically issued within 14 business days after approval

Please note that your bank or payment provider may take additional time to post the refund.

Exchanges

We accept exchanges depending on product availability.

If you want a different item:

Return the original item first (free return shipping included)
Place a new order or request an exchange (if stock allows)

Non-Returnable Conditions

We do not accept returns if:

The item shows signs of use or damage caused after delivery
The return is requested after 30 days
The item is not in its original condition without valid reason

Order Cancellations

Orders can be canceled only if they have not yet been processed or shipped.

If your order has already been dispatched, you will need to follow the return process after delivery.

Shipping Information (USA Orders)

Standard delivery: 3–5 business days
Shipping cost: Free on all orders

Contact Us

For any questions regarding returns or refunds:

Viccap
📍 Via Ing. Enzo Ferrari 5, 42124 Reggio nell'Emilia, Italy
📧 dtuan7447d@gmail.com
📞 +39 350 950 6829