Privacy policy

At Viccap, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website viccap.shop or make a purchase from us.

By using our website, you agree to the practices described below.

1. Information We Collect

When you interact with our store, we may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely via third-party providers)

Order Information

Products purchased
Order history
Delivery details

Device & Usage Information

IP address
Browser type
Device information
Pages visited and time spent on site

This data helps us improve your shopping experience and operate our store efficiently.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Process refunds and returns
Improve our website and product offerings
Prevent fraud and ensure secure transactions
Comply with legal obligations

We only collect data that is necessary for these purposes.

3. Sharing Your Information

We do not sell your personal data.

However, we may share your information with trusted third parties, including:

Payment processors (to complete transactions securely)
Shipping and logistics partners (to deliver your orders)
IT and website service providers (to operate our store)
Legal authorities if required by law

All third parties are required to protect your data and use it only for the services they provide.

4. Data Retention

We keep your personal information only as long as necessary to:

Fulfill your orders
Provide customer support
Meet legal and accounting requirements

After that, your data is securely deleted or anonymized.

5. Cookies & Tracking Technologies

Our website uses cookies to:

Keep your shopping cart active
Understand how visitors use our site
Improve website performance
Provide a better user experience

You can disable cookies in your browser settings, but some features of the site may not work properly.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of incorrect data
Request deletion of your data
Object to certain uses of your data
Request a copy of your personal data

To exercise these rights, contact us using the details below.

7. Data Security

We use appropriate technical and organizational measures to protect your personal data against:

Unauthorized access
Loss or misuse
Alteration or disclosure

However, no method of online transmission is 100% secure.

8. Third-Party Services

Our store may use third-party services (such as Shopify, payment gateways, and analytics tools). These services have their own privacy policies governing how they handle your information.

We recommend reviewing their policies for more details.

9. International Customers (USA Shipping)

Since we ship internationally, your data may be processed outside your country, including in Italy and other countries where our service providers operate.

We ensure your data is handled securely regardless of location.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us:

Viccap
📍 Via Ing. Enzo Ferrari 5, 42124 Reggio nell'Emilia, Italy
📧 dtuan7447d@gmail.com
📞 +39 350 950 6829