Order Tracking
Once you place an order with Viccap, we make it easy for you to follow your package from our warehouse to your doorstep.
📦 When Will I Get Tracking Information?
After your order has been processed and shipped, you will receive an email containing:
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Tracking number
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Shipping carrier details
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A direct tracking link
This is usually sent within 1–2 business days after purchase.
🔍 How to Track Your Order
To track your order:
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Open the shipping confirmation email
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Click the tracking link provided
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Or enter your tracking number on the carrier’s website
You will be able to see real-time updates on your shipment status.
🚚 Tracking Updates
Your tracking information may include stages such as:
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Order confirmed
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Shipped
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In transit
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Out for delivery
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Delivered
Updates may take up to 24–48 hours to appear after shipping.
⏳ My Tracking Isn’t Updating
If your tracking hasn’t updated:
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Wait up to 48 hours (sometimes carriers delay updates)
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Check again later, especially during weekends or holidays
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Contact us if it remains unchanged for an extended period
We will assist you in resolving any issue.
📍 Lost or Stuck Packages
If your order appears delayed or stuck:
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First, review the tracking information
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Then contact the shipping carrier
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If needed, reach out to us for support
We will help investigate and find a solution.
📞 Need Help?
If you need assistance with your order:
Viccap
📧 dtuan7447d@gmail.com
📞 +39 350 950 6829
📍 Via Ing. Enzo Ferrari 5, 42124 Reggio nell'Emilia, Italy
We typically respond within 24–48 business hours.