FAQ

Here are answers to the most common questions about ordering, shipping, and returns at Viccap.

📦 1. Where do you ship to?

We currently ship to the United States (USA) only.

We are working on expanding to other countries in the future.

You will receive tracking information once your order has been shipped.

Yes — all orders include free shipping, with no minimum purchase required.

Once your order is shipped, you will receive an email with:

You can use this to follow your delivery in real time.

Yes. We offer:

Once your return is received and approved:

Yes, but only if your order has not yet been processed or shipped.

Once shipped, it must go through the return process after delivery.

Delays are rare, but can happen due to shipping carriers or external factors.

If your order is delayed:

We will help you resolve the issue.

Please contact us immediately after placing your order.

If the order has not shipped yet, we may be able to update it.
If it has shipped, we cannot guarantee changes.

If your order arrives damaged or incorrect:

We will offer a replacement or refund depending on the situation.

You can reach us at:

Viccap
📧 dtuan7447d@gmail.com
📞 +39 350 950 6829
📍 Via Ing. Enzo Ferrari 5, 42124 Reggio nell'Emilia, Italy

We usually respond within 24–48 business hours.